The home insurance policy offered by retail giant John Lewis has received the seal of approval from consumer watchdog Which?
Only 6 home insurance companies have been granted the status of Which? recommended provider as the consumer watchdog only gives its approval to a limited number companies.
Which? uses a number of variables by which to measure the quality of the insurance policies offered by providers. In order to become a Which? recommended provider the insurance company must demonstrate outstanding customer service, and a very high standard of insurance product. The company must also be registered with the Financial Services Authority (FSA), and the provider must also offer a fast and simple process by which customers can receive a quote.
Following a thorough evaluation of the services offered from John Lewis, Which? found the overall satisfaction rating of its building insurance policy to be 70%, while its contents insurance faired even better with a 76% rating, while the overall customer satisfaction score came in at 79%.
Which? took into consideration the overall UK home insurance market while rating the policy on offer at John Lewis in order to gain a picture of how the policy fairs against others.
One area where John Lewis surpassed expectations was in the quality of the customer service which was found to exemplary in many cases.
