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Complaints Information

High Gear Complaints Information Page

How to make a complaint with High Gear

Complaints

It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact our Complaints Team at the below address or give us a call. You may be entitled to refer it subsequently to the Financial Ombudsman Service.

Telephone: 0800 043 7755
Open: Monday – Friday: 9:00am – 5:30pm

Email: complaints@highgear.co.uk

You can write to us at:
The Complaints Department
Highgear Insurance Ltd,
Unit 2, Regents Court,
Nettlefold Road,
Cardiff,
CF24 5JQ.

Further information is available http://www.financial-ombudsman.org.uk/ The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying a monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.

www.financial-ombudsman.org.uk

Complaints Handling Procedures and Service Standards: Download

Our services

CAR INSURANCE

We can help guide you through the often confusing world of car insurance and find the policy that’s right for you.

TAXI INSURANCE

Being a Taxi driver is a fantastic occupation, although it’s one that comes with its own challenges and hazards too.

VAN INSURANCE

Van owners out there, we would like to welcome you to HIGHGEAR Insurance, the UK’s first choice for van cover.

CHAUFFEUR INSURANCE

A chauffeur is an important and rewarding job where you get to meet interesting people AND drive some fantastic cars.

WEDDING CAR INSURANCE

Transport is a vital part of wedding day nuptials and can serve so much more than simply the opportunity to travel.

LORRY INSURANCE

No trade is left out of our prices for coverage, understanding the necessity to reduce business rates to increase profit.