It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact our Complaints Team at the below address or give us a call. You may be entitled to refer it subsequently to the Financial Ombudsman Service.
Telephone: 0800 043 7755
Open: Monday – Friday: 9:00am – 5:30pm
You can write to us at:
The Complaints Department
Highgear Insurance Ltd,
Unit 2, Regents Court,
Further information is available http://www.financial-ombudsman.org.uk/ The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying a monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Complaints Handling Procedures and Service Standards: Download