It is our intention to provide a high level of service at all times.  However, if you have reason to make a complaint about our service you should contact our Complaints Team at the below address or give us a call.  You may be entitled to refer it subsequently to the Financial Ombudsman Service.

Telephone: 0800 043 7755
Open:            Monday – Friday: 9:00am – 5:30pm

Email:            complaints@highgear.co.uk

You can write to us at:
The Complaints Department
Highgear Insurance Ltd,
Unit 2, Regents Court,
Nettlefold Road,
Cardiff,
CF24 5JQ.

Further information is available http://www.financial-ombudsman.org.uk/ The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying a monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.

www.financial-ombudsman.org.uk

Complaints Handling Procedures and Service Standards: Download